• June 26, 2012

Contact Solutions Offers Continuous Improvement Guarantee

Contact Solutions, a provider of cloud-based customer self-service solutions, is offering a Continuous Improvement guarantee of customer experience and cost savings in the contact center. Backed by firm financial incentives, the Continuous Improvement guarantee ensures Contact Solutions clients of performance improvements based on increased customer experience scores and higher automation rates compared to benchmarked results.

Contact Solutions has also announced availability of Continuous Improvement Consulting. Based on the company's customer experience framework and continuous improvement methodology, the new consulting engagement offer from Contact Solutions helps enterprises more effectively manage, improve, and optimize customer self-service so they can increase customer satisfaction and reduce the cost of call center operations. Continuous Improvement Consulting delivers actionable recommendations, measurable improvement and, when implemented with Contact Solutions cloud-based customer self-service, guaranteed results.

"Enterprises that do not continuously analyze and improve their self-service systems often leave more than half of their potential savings on the table," said Paul Logan, CEO of Contact Solutions, in a statement. "We are leading the charge to take customer experience to a new level while reducing the overall cost to deliver customer service."

"We believe our Continuous Improvement guarantee is the first of its kind in the industry," Logan continued. "We can put our full confidence behind this guarantee because we have the patented technology, optimized solutions, and 10 years of experience delivering superior performance and continuous improvement to our clients."

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