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June 20, 2012

CRM Featured Articles

Global Connect Enhances Its GC1 Peak Dialer

New account escalation and call transfer features round out the offerings.

Facebook Buys Facial Recognition Provider Face.com

The start-up says it will contribute to the social network's mobile offerings.

Pegasystems Announces Sales Force Automation for Relationship Selling

The new product addresses agility and personalization gaps.

Peoplefluent Enhances User Experience with VMS Version 6.0

Upgrade includes candidate comparison feature, drag-and-drop widgets, and interactive icons

ClickTale Launches ClickTale Mobile BI Solution

The beta release uniquely captures and visualizes how users navigate mobile sites.

Viewpoints

10 Requirements for Rich Content Optimization and Personalization

Drive engagement with unified information access.

Pint of View

Customers: Old Dog, New Trick?

To serve customers, go with what you (and they) know.

Case Studies

M&T Bank Catapults Its Close Rates

Leads360's Dial-IQ helps the mortgage group achieve real-time results.