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May 23, 2012

CRM Featured Articles

BT Expands Contact Center Portfolio in the U.S. With Cloud Contact Solution

Unified communications for U.S. contact centers meets challenges of global reach, cost control, and flexibility. Releases Chatter Messenger and Chatter Screensharing

New internal social networking apps expand business collaboration tools available in the cloud.

Zendesk Partners with Microsoft

Two-way integration allows users to access data between Microsoft Dynamics CRM and Zendesk.

Contact Solutions Acquires Adaptive Audio

Unique technology adapts to individual caller behavior, creates a highly personalized customer experience, and enables continuous improvement of self-service solutions.

Experian QAS Launches Real-Time Data Enhancement Product

Prospect IQ delivers individualized consumer insight at the point of contact.


Deliver the Information Customers Crave

Organizations that can't retrieve data when they need it risk everything.


CRM Gets More Professional

Service providers respond to changing market conditions with greater CRM deployments.

Pint of View

Train Your Customer Muscle

If business tasks are not as natural as breathing, your business will suffocate.