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May 16, 2012

CRM Featured Articles

Deloitte Unveils Deloitte Digital

Integrated offering helps clients take advantage of digital solutions

Knoa Software Releases Knoa EPM Version 7.0

Offering provides complete user experience management for customers leveraging SAP solution-based environments.

Allegiance Partners with uSamp to Provide Access to Survey Respondents

Allegiance customers can now reach 8 million members of a richly profiled audience to gain instant insights.


The Future of Social Media Sponsorship

In today's environment, a presence is not enough—engagement is needed too.

Case Studies

In the Air Instead of on the Line

A natural language-based IVR connects US Airways passengers to better service.

The Tipping Point

Knowing Your Customers in the Digital Age

New technologies mean new challenges.