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May 14, 2012

CRM Featured Articles

CallCopy Presents Upgraded cc: Discover v5.0 Workforce Optimization Suite

Updates to security and analytics include new permissions rules, recording integrations, and active directory enhancements.

Sybase 365 Launches Updated Business Intelligence Service for Mobile Operators

Offering includes enhanced reporting features, analytics, and new segmenting capabilities

Zoho Introduces Facebook, Twitter Support Connectivity

Users can convert tweets, posts into support tickets and set escalation alerts

Verizon and VHT Help Organizations Dial Down Hold Times

Joint Voice Call Back offering promises to improve the customer experience.


Build Relationships Through Proactive Support

Supporting connected customers has never been more important.

Case Studies

Vermont Gets a Boost in Organ Donor Registrants

Social Life helps state harness the power of social media.

Reality Check

Giving a Voice to the Contact Center

With their direct access to customers, service departments can offer valuable strategy insights.