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May 09, 2012

CRM Featured Articles

Evolve24 Rolls Out Mirror 2.0 Platform

Enhancements include an interactive dashboard, emotional index scores, and offline research options

Marketo Expands Executive Team

The acquisition of Crowd Factory brings additional personnel to Marketo's leadership team.

Get Satisfaction Expands Get Satisfaction Anywhere

The company extends Get Satisfaction Anywhere to bring the power of relevant social conversations to any online touch point.

Envision Upgrades its Centricity Workforce Optimization Suite

New supervisor workflow, AV player for search/queries/evaluations, and tabbed interface round out the enhancements.

Magazine Features

Marketing and Advertising Agencies Blur the Lines

Third-party partners are broadening their roles. What to consider for the perfect pairing.


Outsourcing Your Marketing Functions

10 challenges that make sharing your tasks a smart business move.

Customer Experience

The Customer, the Missing CEO, and the Miracle That Will Not Happen

There are no shortcuts to customer strategy.