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March 14, 2012

CRM Featured Articles

Verizon to Close Some Call Centers

The call center consolidation project will affect more than 3,000 employees. Adds Communities Feature to Customer Portal

Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.

Yesware Expands Sales Productivity Solution

New features include Google Maps integration, deeper email tracking.

Green Dot to Acquire Loopt

Loopt is a pioneer in mobile user interface design, real-time location-based mobile rewards marketing, and geo-location application technology.

WorkSpace Communications Launches WorkSpace Warriors Initiative

The program provides efficient, affordable, and customized domestic outsourcing alternatives while giving jobs to returning American veterans.


From Flatlining to Thriving

Improved service, rather than product innovation, is key to sales transformation.


Who Benefits from QR Codes?

2D bar codes are a great marketing strategy, at least in theory.

Customer Experience

For Better Service, Try Exploitation

With social media, there's no excuse for not knowing your customer.