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March 12, 2012

CRM Featured Articles

Consumers in Developing Countries Are More Likely to Use Social Media for Customer Service

Ovum research finds 32 percent of consumers in Brazil, India, China, and Russia use social media, compared to 10 percent in developed economies.

Jive Offers Turnkey Social Media Solution

The Jive Social Customer Service Solution is a complete, out-of-the-box tool.

Clarabridge Expands Customer Experience Management Platform

Cross-departmental resolution, insight goal of new release.

Get It Mobile Launches Tracking Feature for In-App Advertisements

Program gives marketers ROI data on app installations and ad campaigns.

Multilingual Call Center Service Launches

VANAD Group partners with NexxLinx to offer customer service and technical support translation in 50 languages.


Leveling the Playing Field with Social Media

Online feedback puts the spotlight on your customer service department.


Being Hospitable Means Being Social

Hotel chains open communities to communicate with guests.

The Tipping Point

Social 2.0

Higher expectations demand a cultural shift.