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February 06, 2012

CRM Featured Articles

Customer Satisfaction Grows for Financial Institutions and Banking Web Sites in 2011

New report finds 16 percent of mobile users access financial information or accounts on mobile devices.

Genesys Sets a New Course

Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.

Kunnect Releases Free Call Center Solution

Kunnect FREE allows call centers to leverage its solution with no hardware, hosting, or software costs.

West Interactive Releases Upgrade to Holly Voice Platform

Holly 6.0 adds support for Call Control along with dozens of enhancements.

Magazine Features

Gen X: Stuck in the Middle

This generation's size and spending power doesn't rival other generations, but its presence and influence should not be ignored.


Email Marketing and Social Data: The Beginning of a Beautiful CRM Friendship

Employ an integrated strategy to drive more successful campaigns.

Reality Check

The Trouble with Traffic

What retailers can learn from baseball.