• February 1, 2012

Kunnect Releases Free Call Center Solution

Kunnect, a provider of cloud-based call center telephony solutions, today unveiled Kunnect FREE, a no-cost call center solution.

Kunnect FREE is powered by Kunnect's XVP Hosted Call Center solution. Rather than paying a monthly subscription fee for software, call centers globally can access the Kunnect FREE Web site to manage inbound and outbound call center campaigns. The product offers predictive dialing; an automatic call distributor (ACD) for intelligent call queuing; CRM scripting to support call handling with scripts, prompts and external Web page integration; and real-time statistics and historical reporting on agent productivity and campaign dispositions and metrics. Its WebAgent software encompasses a SIP phone and CRM package within a browser, thus alleviating the need to install any software on the local computer.

"Kunnect FREE is poised to redefine the way we run our global outsourcing business. With more than 1,000 call center agents globally in eight countries, we stand to save over $1,000,000 annually by going with Kunnect FREE's cloud-based solution," said Todd E. Fisch, managing director of Argosy BPO, in a statement. "The Kunnect model allows us to centrally manage our client data securely, all the while permitting remote center management of the agents and performance."

The Kunnect FREE and XVP Hosted Call Center solutions are hosted in the Amazon cloud. The solutions work with any browser and can be activated in minutes and scale to meet any load demands.

"Kunnect has set the bar high with the industry's only free call center solution," said Fred Côté, president of Kunnect, in a statement. "Kunnect FREE brings the performance and simplicity of our call center technology to call centers globally at no cost. While other vendors struggle to improve their own price-performance, Kunnect FREE extends our clear leadership in the market."

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