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February 01, 2012

CRM Featured Articles

Zeacom Contact Center Is Now Available on Microsoft Lync

The availability follows successful beta testing at several sites in Europe and Asia.

ResponseTek and CallMiner Form Alliance

The partnership brings together speech analytics and a customer experience management solution for contact centers.

Knotice Teams Up with Gigya

Partnership lets marketers apply permission-based Facebook data to campaigns.

Magazine Features

Gen Y: The Next Generation of Spenders

They're young, educated, and tech-savvy. Here's how to get them to pay attention to you


How Chasing Your Metrics Has You Chasing Your Tail

Don't make these mistakes.

Front Office

What's Age Got to Do With It?