• January 31, 2012

Zeacom Contact Center Is Now Available on Microsoft Lync

Zeacom, a global provider of multimedia contact center and business process automation solutions, today reported that its Zeacom Communications Center (ZCC) contact center software is now available for Lync, Microsoft's software telephony platform. The announcement follows a successful beta program that saw ZCC deployed at Lync sites in Northern Europe and Asia Pacific.

Spotless Group, a $2.5 billion facilities management company, migrated 600 Australian head office staff and its mission-critical IT helpdesk to Microsoft Lync without missing a call. The helpdesk supports the company's payroll function, ensuring that more than 40,000 workers are paid accurately and on time. Spotless successfully piloted and moved its ZCC-powered call center from the company's old PBX to Lync in less than four weeks.

Zeacom has more than 4,000 customer sites worldwide and had been delivering enterprise-class contact center functionality on three of the world's most prevalent telephony platforms for 17 years. With the release of ZCC for Lync, organizations now have even greater choice when it comes to moving their existing contact center solution from one voice platform to another. Targeting up to 400 seats on Lync, ZCC allows contact centers to control the delivery of every contact, from voice calls and email to SMS and social media alerts.

"When it comes to contact centers, it's not what you do but how you do it that matters," said Sam Williams, vice president of marketing at Zeacom, in a statement. "Zeacom's use of Microsoft's native UCMA architecture and trusted conferencing platform allows us to offer a more expansive functionality. Our heritage of using other manufacturers' native methods of integration gives us a proven track record in delivering highly functional call center and business process automation solutions."

"Almost 25 percent of Zeacom sites use business process automation or communications-enabled business processes to drive additional productivity out of their solutions," Williams added. "We are committed to enabling our partners and systems integrators to derive profits from the delivery process automation and professional services. Putting this together with our architectural advantages and the range of choice clients have for telephony, we see tremendous growth opportunity with this release."

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