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January 16, 2012

CRM Featured Articles

Calabrio Updates Its Calabrio ONE WFO Suite

New version 8.0 modernizes the contact center supervisor experience with an expanded dashboard and new tools to manage agents.

Enghouse Releases New CallRex Call Recording Software

CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.

Sync Salesforce, Google, and More with iCloud

A new service lets users sync their calendars, contacts, and tasks between popular CRM software.

Infusionsoft Releases Trifold System Upgrade

Software company adds social, sales CRM, and e-commerce features to suite.


Increase the Power of Your CRM Tools with Outsourcing

Delegate 'lower-value' duties for a better ROI.

Pint of View

Music Lessons

What's fun got to do with learning? Everything.

Case Studies

Yahoo! Search Yields a Better Sales Tool

The Internet search firm's new sales portal is built around Salesforce's and Chatter platforms