CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 11, 2012

CRM Featured Articles

Spanlink and Altitude Partner on Contact Center Agent Scripting Tools

Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.

[x+1] Unleashes Latest Digital Marketing Hub

Users get enhanced data synchronization, data visualizations, and more.

Magazine Features

Dominating Your Market by "Easifying" the Customer Decision Cycle

Ever wonder why some word-of-mouth marketing campaigns succeed and others don't? The answers are revealed in the following book excerpt

Viewpoints

Designing a Customer Feedback Survey

Where do you put the OSAT questions?

Scouting Report

Speech Analytics in the Voice of the Customer Era

A valuable application increases its role