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January 11, 2012

CRM Featured Articles

Spanlink and Altitude Partner on Contact Center Agent Scripting Tools

Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.

[x+1] Unleashes Latest Digital Marketing Hub

Users get enhanced data synchronization, data visualizations, and more.

Magazine Features

Dominating Your Market by "Easifying" the Customer Decision Cycle

Ever wonder why some word-of-mouth marketing campaigns succeed and others don't? The answers are revealed in the following book excerpt


Designing a Customer Feedback Survey

Where do you put the OSAT questions?

Scouting Report

Speech Analytics in the Voice of the Customer Era

A valuable application increases its role