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September 19, 2011

CRM Featured Articles

UTOPY Launches SpeechMiner SaaS Express

The software places automatic speech analytics in the cloud.

ShopIgniter Launches Tool to Measure Social Influence

ShopIgniter's commerce influence scoring system is geared toward scoring retailers' or brands' customers in the context of their specific business.


Acceptance Challenges in Implementing CRM/Sales Automation Tools

What makes a company's automation processes successful?

Customer Centricity

Hire, and Empower, a Chief Customer Officer

This customer-centric position can unite siloed departments

Case Studies

Call Center Software Opens A Window of Opportunity improves bottom line and organizational efficiency with new phone systems