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August 24, 2011

CRM Featured Articles

NanoRep Brings Instant Answers to Customer Support

The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.

Attensity Selects ISYS Document Filters

The filters are expected to strengthen customer experience management solutions with high-performance extraction of unstructured content.


Call Centers Support Insurance in Multichannel Environment

Customer experience continues to be a key differentiator in insurance


Is Social Commerce Disruptive or Intrusive?

Issues like privacy and fair use of data pose a formidable challenge

Pint of View

Can I Help You? Can I Help You? Can I Help You?

CRM requires listening, not just speaking