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June 22, 2011

CRM Featured Articles

Longjump Announces Javelin and Relay

New offerings provide integrated social and mobile applications for customers.

LiveVox Delivers Cloud-Based Switching for Multisite Contact Centers

Private VoIP Cloud delivers multisite call routing with real-time agent presence while eliminating dependence on IP/PBXs.

Viewpoints

Fixing the Disconnect Between Sales and the Enterprise

Critical success factors and best practices to increase productivity

Insight

Post While You Shop or Eat

Smartphones allow consumers to share their in-store experiences moments after they happen

Case Studies

Reigniting Fireclay Tile’s Outdated Flame

Transition to Salesforce CRM brings savings, ease of use