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November 03, 2010
CRM Featured Articles
Interactive Intelligence Collects Latitude Software for $14 Million
The provider of communications services looks to enhance its collections offering.
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.
The Engagement of Unified Communications
Definitely not all for one and one for all.
The Tipping Point
You can enhance customer intimacy in ways that didn't exist until very recently.