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June 07, 2010
CRM Featured Articles
Utopy Announces 3 New Speech-Based Solutions
First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.
Crumbling into Communities
Even as Facebook's membership nears the half-billion mark, your customers are splintering into thousands of other communities. Whether or not these groups are yours, you need to pay attention.
Ain’t Been Droppin’ No Eaves
Tips for eavesdropping on social media conversations.
Social CRM Is Growing Up Fast