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May 05, 2010

CRM Featured Articles

Microsoft Targets Innovation for "Dynamic" Businesses

Microsoft Convergence '10: At this year's business solutions event, the Microsoft team announces extensions to CRM Dynamics Online and previews the next generation of Microsoft CRM.

Magazine Features

It's Not Your Relationship to Manage

Just as you finally come to grips with CRM, the customers themselves have turned the tables—and now they're managing you.


Let Prospects Schedule Themselves

Salespeople are key to resurrecting revenue—so let them focus on selling.

Reality Check

Has CRM Lost Its Revenue Mojo?

Innovation is the only thing that can help—and you may be overdue.