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March 17, 2010

CRM Featured Articles

Jive's Bright Idea

With Jive Ideation, the social business software provider integrates idea management into its portfolio.


The Warm-and-Fuzzy Score

Surveys and quality assurance are important, but how do your customers feel about their experience?

When CRM Isn't Enough

Don't just manage relationships—develop them.

Front Office

Perseverance Pays Off in Service

Pint of View

March Madness

Are betting pools the office worker's lottery ticket, or a security blanket?

Reality Check

Supporting the Service Channel

Customers can get support from a variety of sources. They only get service from you.