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March 10, 2010


Recessions Make for Strange Bedfellows

How the recession brought marketing and customer service closer together.

Make Use of Customer Feedback

Enhance CRM with online feedback analytics.

Customer Centricity

Combine and Conquer

Consolidation can benefit customers and companies alike.


CRM's Hearty Appetite

Mergers and acquisitions ramp up at the start of the new year as vendors expand roadmaps and look for ways to fulfill promises.


A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture—and to remember that not all deals pan out as intended.

Who Analyzes the Analysts?

The technology analysis industry has seen as much upheaval lately as the sector it covers.

Drive-By Poaching

At least one analyst firm saw consolidation as an opportunity for creative recruiting.

CRM on Twitter: March 2010

Analysts are an opinionated bunch—especially in the Twittersphere.