CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
March 10, 2010
Recessions Make for Strange Bedfellows
How the recession brought marketing and customer service closer together.
Make Use of Customer Feedback
Enhance CRM with online feedback analytics.
Combine and Conquer
Consolidation can benefit customers and companies alike.
CRM's Hearty Appetite
Mergers and acquisitions ramp up at the start of the new year as vendors expand roadmaps and look for ways to fulfill promises.
M&A & CRM
A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture—and to remember that not all deals pan out as intended.
Who Analyzes the Analysts?
The technology analysis industry has seen as much upheaval lately as the sector it covers.
At least one analyst firm saw consolidation as an opportunity for creative recruiting.
CRM on Twitter: March 2010
Analysts are an opinionated bunch—especially in the Twittersphere.