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September 28, 2009
CRM Featured Articles
Get Smart About Outsourcing
Forrester outlines 12 criteria necessary to address when assessing contact center outsourcers today.
Jive's New Social Media Release Powered by Radian6
Social business solutions company adds social monitoring to its offering and aims to enable collaboration and engagement.
Fewer Seats in the Contact Center
A new study finds more agent jobs were lost than gained in the fourth quarter of '08.
Speech Is My Copilot
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
Turn Your Satisfied Customers into Loyal Ones
Nurturing customers with analytics.
Here's to Your e-Health
Why consumers need to examine the full story on Electronic Health Record privacy.