CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 02, 2026

Magazine Features

Five Top Innovating CRM Companies for 2026: The CRM Conversation Starters

These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.

Viewpoints

You Can’t Obstruct Your Way to Loyalty

Companies that rely on cancellation friction to reduce churn weaken trust and corrupt retention data, when they should be building customer loyalty instead.

Why B2B Agent-to-Agent Customer Service Is Closer Than We Think

Expect to see fully automated B2B service interactions start to take off in 2027 while the rest of the world struggles with consumer bots.