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January 28, 2009

CRM Featured Articles

NetSuite's OpenAir Opens Up to

The provider of professional services automation -- now a NetSuite company -- announces closer integration with

Avaya Wants Retailers to Cash In

The verticalized solutions aim to improve the customer experience and employee productivity.

ClickSoftware Connects Field Service

The company's ClickContact offering enables service providers to turn communication into customer satisfaction.


Proactive eDiscovery

Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.

You Think You’re Great, But …

What do customers think of customer service?

Pint of View

Holiday Revisits

I hope you kept that list of New Year's resolutions…

The Tipping Point

Give Customers What They Don’t Expect

Raise the bar, instead of falling short of it.