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January 21, 2009

CRM Featured Articles

Three Tiers for Infusionsoft

The small-business CRM provider unleashes Basic, Deluxe, and Pro editions.

Unified Messaging Gets It Together

New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.

Internet Protocol Contact Centers May Not Connect in ‘09

New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.

Viewpoints

The Business Intelligence Advantage

Enterprise search tools solve the usability puzzle.

Re:Tooling

Tech Solution: Web Self-Service

Business Problem: Customer service representatives are overburdened handling basic inquiries.

Case Studies

Incentives at the Speed of Lightpath

Sales compensation helps a communications provider close deals more quickly.