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September 29, 2008
CRM Featured Articles
Social Media Is Sloppy
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
IBM Launches a SaaS Center of Excellence
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
The Industry According to Benioff
Gartner Web Innovation Summit '08: Salesforce.com chairman and CEO weighs in on the evolving software landscape and his CRM company's monumental leap onto the platform.
Sage Applies Logic to User Adoption
SalesLogix version 7.5 offers extended Web access and customization features.
Tellme Shouts Out a New Aspect to Contact Center Offerings
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
Emotion Detection: What’s the Hold-Up?
A customer service tool that has yet to realize its full potential.
Dirty Data Blues
Maximizing the value of your CRM investment.
Market Focus: Financial Services -- Keeping Your Money on Their Minds
Compliance, mobile banking, data in the cloud—financial services firms have a lot to deal with when it comes to CRM.
Tech Solution: Business-Card Scanners
Business Problem: Managing important business contacts amid a hectic travel schedule.