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September 10, 2008
CRM Featured Articles
A Business That's Small Can Record Your Call
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
Demandbase Helps Harvest Leads, One by One
The software-as-a-service demand generation specialist gets on the platform bandwagon, and releases a free tracking widget as well.
RightNow Takes Aim at Customer Service 2.0
The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
Eloqua Opens Up With Web Services
New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.
Maximizing Mobility for the SMB
Maximizer Software announces a branding strategy for its Mobile CRM product.
The 2008 CRM Market Awards: Elite -- Introduction
The four customer implementations deemed most worthy this year.
Break the Rules to Win in Customer Service
Out-innovate the competition in 9 contrarian ways.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
Evolution from Without
The innovation you seek may come from your customers.