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December 14, 2022

CRM Featured Articles

Customer Success Operations Manager Won Big on Jeopardy!

Cris Pannullo racked up nearly $750,000 on TV trivia game show


3 Essentials for Delivering Project-Centric Customer Service

Project-centric customer service is a more collaborative process, but the benefits can be great. (Featured on

Front Office

You Need to Be on B2B Marketplaces

Roughly 40 percent of businesses now purchase as much as half of their goods and services through B2B marketplaces, and that figure will only grow.

CRM Across the Wire

LivePerson Adds AI Search, On-Demand Recommendations, Small Talk NLU, and Repeat Intent Rate Measurement

LivePerson enhances Conversational AI to help companies strengthen customer and agent experiences. TCPA/DNC Compliance Now Available in Salesloft Marketplace partners with Salesloft to help sales leaders comply with Do Not Call and Telephone Consumer Protection Act requirements.

Integrate Partners with 6sense

Integrate's 6sense integration automates target account list imports across channels.

Matik Launches Matik App for Salesforce

Matik App for Salesforce lets Salesforce users create Google Slides and Microsoft PowerPoint presentations in minutes.

NICE Launches Enlighten AutoSummary

NICE Enlighten AutoSummary delivers agent interaction summaries using AI to automatically identify key tasks, contact reason, and actions. (Featured on

PossibleNOW Launches MyPreferences 3.0

PossibleNOW's MyPreferences 3.0 gives companies greater control of customer preferences, consent, and profiledata