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December 07, 2022


Data Is the Untapped Source Needed for Successful Customer Intimacy

The key is knowing the "right" data to gather, to focus on, or to use in decision-making—and using it in a way that ultimately builds and sustains a continued cycle of customer loyalty and growth.

Why Customer Service Will Be the Target of New Protests

Civilian-led denial-of-service attacks could leverage virtual assistants to bring down contact centers. (Featured on

CRM Across the Wire

Drift Integrates with Microsoft Dynamics 365 and Teams

Drift's two-way Microsoft integration gives companies a single source of truth for CRM data.

Salesloft Adds Governance, Account-Based Team Selling, and Mobile App

Salesloft's newest product enhancements give companies greater control over their sales technology.

Databook Launches CRM Application with Salesforce

Databook's CRM integration with Salesforce Sales Cloud brings strategic enablement capabilities directly into existing sales workflows.

BigCommerce Releases StagingPro

BigCommerce's StagingPro allows e-commerce teams to develop and deploy multiple store builds from a single dashboard.

ViralGains Partners with LiveRamp

ViralGains' partnership with LiveRamp unlocks people-based audiences for marketers.

Five9 Updates Its Cloud Contact Center Platform

Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics. (Featured on

Rollworks Introduces Keyword Intent

Rollworks' Keyword Intent provides a multilayered approach to intent data and in-market signals.