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November 16, 2022
CRM Featured Articles
Customer Satisfaction Remains Weak, ACSI Finds
Customer satisfaction and spending see very slight upticks, but companies need to do a lot to keep it going, according to the American Consumer Satisfaction Index. (Featured on SmartCustomerService.com.)
Marketing Analytics Only Influences 53 Percent of Decisions
Data management challenges and cognitive biases limit marketing analytics' influence, Gartner finds.
CRM Across the Wire
Verint Updates Interaction Recording for Microsoft Teams
Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.
Loyalty Management Market to Be Worth $18.2 Billion by 2026
MarketsandMarkets expects the worldwide loyalty management market to grow at a 16.3 percent CAGR over the next four yuears.
Scorpion Launches Ranking.AI to Help Companies Improve SEO
Scorpion Ranking.AI's machine learning analyzes millions of unique data points to improve organic search rankings for businesses.
Gong Launches Gong Assist to Boost Seller Productivity
Gong Assist automates daily sales tasks and delivers critical actions and next steps.
Owler Integrates with Hubspot and Microsoft Teams and Adds Insights
Owler has added employee headcount change and revenue change as insights in Owler Max.
Twilio Unveils Segment for Healthcare & Life Sciences
Twilio Segment's customer data platform enables healthcare organizations to move from transactional to relationship-based care.
Cresta Partners with Zoom
Integration brings Cresta's AI-driven, real-time intelligence to Zoom Contact Center. (Featured on SmartCustomerService.com.)