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November 09, 2022
The 4 Steps to Building the Right Agent Desktop
Arm your agents with the right technologies to improve the customer service they can deliver. (Featured on SmartCustomerService.com.)
The Tipping Point
Integrating CRM Data into the Enterprise
AI and analytics present a bounty of ways to leverage CRM data across your business.
CRM Across the Wire
Openprise Introduces RevOps Data Automation Cloud
Openprise's RevOps Data Automation Cloud is a full-funnel, no-code data orchestration and process automation cloud.
ServiceNow and Zoom Expand Partnership
ServiceNow unveils ServiceNow Employee Center for Zoom and Ticket Collaboration with Zoom Team Chat.
Contact Center Headsets Market to See Robust Growth
Technavio sees increasing focus on voice quality and noise cancellation as key factors influencing the growth of the contact center headsets market. (Featured on SmartCustomerService.com.)
Stravito Launches Scrapbooks for Mixing Data
Stravito Scrapbook allows users to recycle relevant research and create insights narratives.
Caller ID Reputation Launches Enterprise Solutions
Caller ID Reputation launches additional enterprise solutions for organizational transparency for contact centers.
Sendinblue Launches Meetings Solution
Sendinblue Meetings combines scheduling, video conferencing, and payments.