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November 09, 2022


The 4 Steps to Building the Right Agent Desktop

Arm your agents with the right technologies to improve the customer service they can deliver. (Featured on

The Tipping Point

Integrating CRM Data into the Enterprise

AI and analytics present a bounty of ways to leverage CRM data across your business.

CRM Across the Wire

Openprise Introduces RevOps Data Automation Cloud

Openprise's RevOps Data Automation Cloud is a full-funnel, no-code data orchestration and process automation cloud.

ServiceNow and Zoom Expand Partnership

ServiceNow unveils ServiceNow Employee Center for Zoom and Ticket Collaboration with Zoom Team Chat.

Contact Center Headsets Market to See Robust Growth

Technavio sees increasing focus on voice quality and noise cancellation as key factors influencing the growth of the contact center headsets market. (Featured on

Stravito Launches Scrapbooks for Mixing Data

Stravito Scrapbook allows users to recycle relevant research and create insights narratives.

Caller ID Reputation Launches Enterprise Solutions

Caller ID Reputation launches additional enterprise solutions for organizational transparency for contact centers.

Sendinblue Launches Meetings Solution

Sendinblue Meetings combines scheduling, video conferencing, and payments.