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September 28, 2022

Magazine Features

The Best Marketing Automation Software and Solutions: The 2022 CRM Industry Leader Awards

The Best Business Intelligence and Analytics: The 2022 CRM Industry Leader Awards

The Best Contact Center Outsourcing: The 2022 CRM Industry Leader Awards

The Best Workforce Optimization/Engagement Management (WFO/WEM): The 2022 CRM Industry Leader Awards


Driving Business Growth Through Customer Service Channels

Contact centers can become profit centers with the right strategy, technology, and company culture. (Featured on

Composable Customer Success: The Key to Being Nimble During Economic Uncertainty

Composable CS empowers you to quickly create, iterate, and scale to meet your customer's ever-changing needs—and position your company for immediate and long-term growth. Part two of a two-part series.

CRM Across the Wire

Creatio Adds Solutions to the Creatio Marketplace

New applications, connectors, and add-ons in the Creatio Marketplace simplify, accelerate, and automate customer-facing workflows. 

Interactions Adds NVIDIA's Riva to Its Conversational AI

Interactions' collaboration with NVIDIA combines conversational AI solutions for contact centers. (Featured on

Khoros Partners with Talkwalker

Khoros and Talkwalker team up to deliver seamless social media management and listening.

Adobe Target Adds AI-Powered Personalization Features

Adobe Target enhancements include custom models, activity alerts, and an integration with Adobe Real-Time CDP.

Dialpad Launches Agent Empowerment

Dialpad Ai Agent Assist and Ai QA Scorecards provide real-time insights to agents and contact center leaders. (Featured on

Sendinblue Acquires

Sendinblue's acquisition of gives small businesses access to a cloud-based phone support solution.

AdAdapted Partners with WeStock

Small CPG suppliers can use AdAdapted and WeStock tools together to reach customers and win retail distribution.