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September 28, 2022
The Best Marketing Automation Software and Solutions: The 2022 CRM Industry Leader Awards
The Best Business Intelligence and Analytics: The 2022 CRM Industry Leader Awards
The Best Contact Center Outsourcing: The 2022 CRM Industry Leader Awards
The Best Workforce Optimization/Engagement Management (WFO/WEM): The 2022 CRM Industry Leader Awards
Driving Business Growth Through Customer Service Channels
Contact centers can become profit centers with the right strategy, technology, and company culture. (Featured on SmartCustomerService.com.)
Composable Customer Success: The Key to Being Nimble During Economic Uncertainty
Composable CS empowers you to quickly create, iterate, and scale to meet your customer's ever-changing needs—and position your company for immediate and long-term growth. Part two of a two-part series.
CRM Across the Wire
Creatio Adds Solutions to the Creatio Marketplace
New applications, connectors, and add-ons in the Creatio Marketplace simplify, accelerate, and automate customer-facing workflows.
Interactions Adds NVIDIA's Riva to Its Conversational AI
Interactions' collaboration with NVIDIA combines conversational AI solutions for contact centers. (Featured on SpeechTechMag.com.)
Khoros Partners with Talkwalker
Khoros and Talkwalker team up to deliver seamless social media management and listening.
Adobe Target Adds AI-Powered Personalization Features
Adobe Target enhancements include custom models, activity alerts, and an integration with Adobe Real-Time CDP.
Dialpad Launches Agent Empowerment
Dialpad Ai Agent Assist and Ai QA Scorecards provide real-time insights to agents and contact center leaders. (Featured on SmartCustomerService.com.)
Sendinblue Acquires Yodel.io
Sendinblue's acquisition of Yodel.io gives small businesses access to a cloud-based phone support solution.
AdAdapted Partners with WeStock
Small CPG suppliers can use AdAdapted and WeStock tools together to reach customers and win retail distribution.