• September 27, 2022

Khoros Partners with Talkwalker

Khoros, a provider of customer engagement software and services, and Talkwalker, a consumer intelligence and deep listening company, have partnered to provide companies with social media management, intelligence, and deep listening technologies.

Khoros customers are now equipped with Talkwalker's insights through deep listening, whileTalkwalker customers can leverage an integrated social media management solution with tools to take action on insights at scale and engage with and meet customers wherever they are.

Through unified workflows, the partnership provides the following advantages:

  • A holistic view of all customer conversations, with visibility across owned and earned conversations, closely monitor buying behavior, conversations around competitors, and a real-time understanding of brand health.
  • The ability to monitor and respond to customers all in one place.
  • Data gathered across more sources, including social, print, TV, online, first/third party, etc.
  • AI-powered actionable insights delivered through customizable dashboards, simplified filtering, reports, and visualizations in real time.
  • Expert reporting and strategy with Khoros' Strategic Services team to track competitors, optimize audience targeting, and improve digital care strategies.

"We're proud to partner with Talkwalker to help brands stay one step ahead in competitive markets and a rapidly changing digital landscape," said Chris Tranquill, CEO of Khoros, in a statement. "Deep listening insights are key to tracking competitor activity and audience shifts, informing campaigns, and providing brand reputation management. Adding this to our digital engagement platform with publishing, content management, and moderation capabilities creates a powerful social marketing solution, and we're excited to build upon our partnership."

"Having the best of both social listening and customer engagement technologies together means that brands have unprecedented capabilities to understand customers more than any other solution on the market," said Lokdeep Singh, CEO of Talkwalker, in a statement. "Marketers can tap into the deepest and most reliable data coverage, allowing them to get closer to consumers more than ever before at every point of the consumer journey."

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