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September 21, 2022
Conversational Voice AI: The Agent Staffing Solution
Voice AI removes monotonous tasks from agents' workloads, helping boost retention rates. (Featured on SmartCustomerService.com.)
How to Make Your App Stickier
Getting a user to your app is just the beginning; keeping a user is more important.
CMOs Should Work Closely with Procurement
CMO Council research finds opportunity for marketing to optimize sourcing through procurement.
CRM Across the Wire
Pega Introduces Pega Customer Data Connectors
Pega Customer Data Connectors integrate Pega's AI with top customer data platforms from Adobe, Celebrus, and ZineOne.
CallTrackingMetrics Expands HubSpot Integration
CallTrackingMetrics' latest HubSpot integration offers users a holistic view of the customer journey with automatically generated conversion data.
Full Circle Insights Launches Full Circle ABM
Full Circle ABM is a B2B marketing measurement application that provides comprehensive account-based marketing metrics inside CRM.
Validity Unveils DeDuped and DemandTools Free Edition
Validity DeDuped and DemandTools Free Edition integrate with the Salesforce platform, enabling users to assess and improve CRM data quality.
Intent HQ Launches Audience AI
Intent HQ's Audience AI is a campaign audience builder for telcos.
Playvox Launches AutoQA
Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts. (Featured on SmartCustomerService.com.)