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August 17, 2022
3 Ways to Use Mobile Engagement to Connect with Modern Customers
The best-in-class have three key elements as part of their mobile customer engagement programs. (Featured on SmartCustomerService.com.)
IVAs: Self-Service Solutions that Work
It's time to give the customers what they want.
CRM Across the Wire
Kore.ai Opens its Enterprise XO Platform to SMBs and Developers
Kore.ai's no-code platform for conversational artificial intelligence is now accessible to SMBs and developers with seamless integration in a pay-as-you-go model.
Glia Partners with Veritran
Partnership between Glia and Veritran brings digital customer support options to financial firms.
Conversica Partners with Gainsight
Integration brings Gainsight data to Conversica's digital assistants for proactive customer communications.
Authenticx Launches Quality Monitoring
Authenticx's Quality Monitoring turns qualitative data into quantitative insights to expose areas of improvement for agent performance.(Featured on SmartCustomerService.com.)
Qumu Video Engagement Platform Launches on Google Cloud Marketplace
Qumu's Google Cloud Marketplace launch advances its transformation into a software-as-a-service (SaaS) company.
AdAdapted Launches Shoppable Video Ads
AdAdapted Shoppable Video Ads let companies message consumers with short-form video ads so they can add products directly to their digital carts.
NUACOM Integrates with Keap CRM and Datto Autotask
Cloud phone systems provider brings data into CRM and professional services automation platforms.