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July 27, 2022


Sales Engagement: How the Rules Have Changed

Software-as-a-service is, by definition, an ongoing relationship, meaning that sales reps need to take on a much more active role as cloud computing becomes more and more dominant.


Staking a Spot in the Metaverse Is for the Risk-Takers

Designing experiences for the metaverse will require bold action, Forrester warns.

CRM Across the Wire

Alida Adds Customer Journeys in TXM's Summer 22 Release

Alida's Summer 2022 product release bolsters capabilities in customer, employee, product, and brand experiences.

Smart Bug Media Partners with Klaviyo

SmartBug Media is expanding its e-commerce expertise through enhanced integrations within Klaviyo's Technology Partner Ecosystem.

Forsta Partners with Rio SEO

Together Forsta and Rio SEO will unite local marketing and customer experience technology.

Infobip Partners with Microsoft

Infobip's SMS and WhatsApp solutions are now available through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.

LivePerson Launches Contact Center Conversation Mining

LivePerson Contact Center Conversation Mining turns omnichannel conversational analytics into intelligent action. (Featured on

Contact Center AI to Hit $8.1 Billion by 2030

Verified Market Research expects the contact center artificial intelligence market to grow at a CAGR of 26.6 percent over the next eight years. (Featured on

Ericsson Completes Vonage Acquisition

Vonage brings cloud-based communications and contact center platforms to Ericsson. (Featured on