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July 11, 2022
How Experiential Personalization Can Shrink the Digital Shopping Aisle
Recognizing intent, motivation, and interest and aligning experiences accordingly are cost-effective strategies that shorten purchase paths.
Behavioral Science Is the Key to Creating a Dynamic Customer Engagement Strategy Built on Data
Democratization of behavioral science and advanced analytics means anyone can use technologies to improve customer experiences. (Featured on SmartCustomerService.com.)
CRM Across the Wire
NICE Launches CXone Summer 2022 Release
NICE CXone innovations in the latest release include enhanced customer journey orchestration.
Khoros and EveryoneSocial Partner
The Khoros and EveryoneSocial partnership strengthens social media marketing.
Nextech AR Launches WooCommerce App
Nextech AR has launched ARitize 3D for WooCommerce, expanding its Web 3.0 offerings.
Creatio Extends Its Marketplace with 20 New Solutions
Creatio and its partners add applications, connectors, and add-ons to its Marketplace.
ZoomInfo Partners with Sales Confidence
ZoomInfo and Sales Confidence collaborate on sales and data privacy solutions.
Forsta Launches Digital Diaries Mobile App
Forsta Digital Diaries enable a seamless customer journey and ethnography capture across devices.