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May 23, 2022

CRM Featured Articles

What CSOs Need to Know About Sense Making, A Gartner Q&A

Gartner analyst Alice Walmesley shares advice for implementing a sense-making sales approach during an interactive Q&A session at the Gartner CSO & Sales Leader Conference.

Meta Touts Messaging as the Future of Business at Conversations Event

Meta announced plans to expand messaging capabilities for businesses looking for simpler connections with customers.


3 Ways Digital Transformation Is Driving Customer Experience

Digital transformation is revolutionizing customer service, leading to great customer and employee experiences. (Featured on

CRM and the Psychology of Relationships

Building customer trust and loyalty often boils down to one key thing.

Voice of the Customer

Communication Is Essential for CX

Often overlooked, communication strategies are necessary to drive action.

CRM Across the Wire

Qualtrics Launches Community Pulse for Government

Qualtrics Community Pulse helps local governments understand and improve resident experiences.

Dstillery Launches Custom Patient Targeting 

Dstillery Custom Patient Targeting helps healthcare advertisers reach specific patients without user tracking. 

CleverTap Acquires Leanplum

Clevertap's acquisition of Leanplum expands its capabilities in user engagement and personalization.

Clari Launches Align to Unlock Buyer-Seller Insights

Clari Align helps buyers and sellers collaborate to create mutually beneficial action plans.

Quantum Metric Launches Visible

Quantum Metric Visible brings website and mobile app behavioral insights to marketers' fingertips.

Conversational AI Market to Top $40 Billion by 2032

Future Market Insights expects the conversational AI to grow 17.2 percent per year for the next 10 years. (Featured on