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May 25, 2022
CRM Featured Articles
Pega Announces Everflow Acquisition at PegaWorld iNspire
New capabilities to find and fix process inefficiencies will extend Pega's AI-powered decisioning and workflow automation capabilities.
Connecticut Passes Data Privacy Law
Connecticut became the fifth U.S. state to pass legislation that mandates consumer data protections.
5 Steps to Increase Agent Retention Now
As hybrid work environments seem here to stay, companies can take steps to keep agents engaged as parts of the organization. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Observe.AI Launches Auto QA
Observe.AI's Auto QA accelerates quality assurance and coaching workflows for contact centers.
Zenarate Launches Concurrent Chat Simulation
Zenarate's Concurrent Chat Simulation will help companies develop top-performing chat agents.
Informatica Launches Industry-Specific Data Management Solutions at Informatica World
Informatica has launched data solutions for financial services, healthcare, and life sciences, as well as new connectors for Google BigQuery and Microsoft Azure.
Equalum Expands Google Cloud Integrations
Equalum expands data integration and support for Google Cloud Platform's Big Query, Google Cloud Storage, Cloud SQL, and more.
Extole Integrates with Optimove
The Extole-Optimove integration will help marketers unlock look-alike audiences and orchestrate personalized campaigns using Optimove's marketing hub.
Brooks Bell Releases Free UX Research Feature
Brooks Bell's UXR helps companies transform how they store, share, and use tests and user research.
The Last Line
A Trip Down Social Media’s Memory Lane Uncovers Emotions
And it's not just social media; CX can produce memorable (hopefully positive) feelings.