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May 16, 2022
An Efficiency Approach Leads the Contact Center Evolution
Efficiency is the new standard in corporate contact centers. Gone are the days of the "Dilbert workforce." (Featured on SmartCustomerService.com.)
Relationship Marketing and the Art of the Post-Purchase Marketing Funnel
The sell doesn't end after the sale. Here's what agencies should do to keep customers engaged and invested in their products.
Adapt to Gain an Advantage
Given our current economic uncertainty, companies naturally want to make sure that every dollar spent is producing concrete returns.
CRM Across the Wire
Coveo Adds Customer Service Features
Coveo's new capabilities provide increased visibility into the customer journey. (Featured on SmartCustomerService.com.)
Sprinklr Partners with Twilio
Integration brings together Twilio voice and SMS technology with Sprinklr Modern Care. (Featured on SmartCustomerService.com.)
SAS Launches 360 Match
SAS 360 Match mitigates subscription fatigue for media companies.
ServiceNow Launches Service Operations Workspace, App Engine Management Center, and Public Sector Digital Services
ServiceNow innovations advance digital business and public sector customer experiences at scale.
Bright Pattern Launches Remote Assist
Bright Pattern's Remote Assist lets one user take control of another user's desktop to resolve issues. (Featured on SmartCustomerService.com.)
Oracle Brings Its Unity Customer Data Platform (CDP) into Oracle Service
Oracle offers service agents a unified view of the customer with Oracle Fusion Cloud Unity CDP integration. (Featured on SmartCustomerService.com.)
Zendesk Launches Conversational CRM and Employee Experience Solutions
Zendesk solutions put conversations at the center of CRM and help businesses deliver modern, personalized experience for today hybrid workers.