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May 11, 2022
Sales Leaders Push for Measuring What Matters
As sales processes have changed, the metrics need to follow suit.
The Top 5 CX Challenges Confronting Companies
Some customer service challenges have existed for decades, but companies are finally recognizing them and starting to explore ways to address them. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Pega Adds Embedded Workflow Integrations
Pega's new React, Angular, and Web Components connectors help organizations provide total experiences on any channel.
Pipedrive Launches Messaging Inbox and Integrations with WhatsApp, Facebook Messenger, and DocuSign
Integrations bring all customer conversations into Pipedrive and convert them into leads and deals.
Qualtrics Integrates XM Discover with SAP Service Cloud
Integration brings Qualtrics' speech and text analytics into SAP's Service Cloud to help organizations understand the sentiment, emotion, and effort behind every customer interaction.
Avaya Partners with Microsoft to Deliver Avaya OneCloud Solutions on Microsoft Azure
Avaya's joint technology and go-to-market agreement with Microsoft will help customers accelerate their digital transformations in the cloud.
Concentrix to Acquire ServiceSource
Concentrix expands its customer journey capabilities with its ServiceSource acquisition.
VNTANA Partners with ByondXR on 3D Virtual Showrooms in the Metaverse
3D technology provider VNTANA offers ByondXR users access to its 3D CMS platform