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May 04, 2022
CRM Featured Articles
Contact Center-as-a-Service Market to be Worth $17.12 Billion by 2030
Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers. (Featured on SmartCustomerService.com.)
Tips for Improving Citizen Experience Through Customer Service
Government agencies should also view customer service as a value-generator, just as private-sector organizations do, but for different reasons. (Featured on SmartCustomerService.com.)
The Real Truth About Partnering with Customers
What is it to partner with a customer? What does it require and what does it produce? These are increasingly vital questions to ask and answer in today's complex world and business environment.
CRM Across the Wire
Integrate Launches Precision Social and Cross-Channel Insights
Integrate's new centralized platform activates, measures, and governs content syndication, digital display, events, and social campaigns
Conversica Integrates with 6sense
Conversica's Conversations are now enhanced with 6sense Account Insights for account-based marketing.
Leadspace Launches Leadspace Studio
Leadspace Studio helps companies create and target B2B buyer profiles and segments.
Syniverse and ConnectionsGT Collaborate
Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform. (Featured on SmartCustomerService.com.)
IRI Partners with TikTok
IRI provides marketing insights to advertisers on TikTok.
ASC Offers Compliance Recording for RingCentral
Recording and analytics with ASC's Recording Insights is now available for RingCentral users. (Featured on SmartCustomerService.com.)