CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
May 04, 2022
CRM Featured Articles
Contact Center-as-a-Service Market to be Worth $17.12 Billion by 2030
03 May 2022
Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers. (Featured on SmartCustomerService.com.)
Viewpoints
Tips for Improving Citizen Experience Through Customer Service
01 Feb 2022
Government agencies should also view customer service as a value-generator, just as private-sector organizations do, but for different reasons. (Featured on SmartCustomerService.com.)
The Real Truth About Partnering with Customers
28 Apr 2022
What is it to partner with a customer? What does it require and what does it produce? These are increasingly vital questions to ask and answer in today's complex world and business environment.
CRM Across the Wire
Integrate Launches Precision Social and Cross-Channel Insights
03 May 2022
Integrate's new centralized platform activates, measures, and governs content syndication, digital display, events, and social campaigns
Conversica Integrates with 6sense
03 May 2022
Conversica's Conversations are now enhanced with 6sense Account Insights for account-based marketing.
Leadspace Launches Leadspace Studio
03 May 2022
Leadspace Studio helps companies create and target B2B buyer profiles and segments.
Syniverse and ConnectionsGT Collaborate
03 May 2022
Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform. (Featured on SmartCustomerService.com.)
IRI Partners with TikTok
29 Apr 2022
IRI provides marketing insights to advertisers on TikTok.
ASC Offers Compliance Recording for RingCentral
28 Apr 2022
Recording and analytics with ASC's Recording Insights is now available for RingCentral users. (Featured on SmartCustomerService.com.)