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May 02, 2022
“Hello, AI Speaking. How Can I Help You?”
Modern artificial intelligence has the potential to improve contact centers on so many levels. (Featured on SmartCustomerService.com.)
Voice of the Customer
Don’t Break Down Silos!
Instead, unify them around customer experience.
CRM Across the Wire
Qualtrics Launches Social Connect
Qualtrics Social Connect provides a A single unified inbox for customer interactions over social media, messaging apps, email, and text. (Featured on SmartCustomerService.com.)
Salesforce Introduces Developer Tools for Slack, Tableau, and other Apps
Salesforce at its TrailblazerDX event introduced an expanded Flow automation suite and Slack and Tableau developer tools.
Yellow.ai Launches Dynamic Agents
Yellow.ai bolstered its Marketplace with pre-built Dynamic AI Agents. (Featured on SmartCustomerService.com.)
Pindrop Expands VeriCall with Fraud-Risk Scoring
Pindrop's new PIN Score adds passive authentication capabilities and actionable intelligence to help detect high-risk callers.
Seismic Introduces the Seismic Enablement Cloud
Seismic Enablement Cloud is a unified insights platform for go-to-market teams.
Validity Introduces Everest Elements for SMBs
Validity's Everest Elements is an email marketing platform for smaller companies.
Avaya Adds Virtual Agent to OneCloud
Avaya Virtual Agent is available as a configurable service within Avaya OneCloud. (Featured on SmartCustomerService.com.)