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April 06, 2022
Why Your Business Needs a CX Shakeup, Stat
Customer and company perceptions still don't match up.
The Fine Line of Artificial Intelligence in Customer Service
How to find the right balance of technology and human agents to provide quality customer service at a higher rate.
CRM Across the Wire
Sabio Group Unveils Sabio Console, an AI-Powered Customer Experience Platform
Sabio Console integrates customer contact channels with conversational AI.
Validity Introduces DemandTools Elements
Validity's DemandTools Elements provides deduping capabilities for CRM records in Salesforce.
Call Journey Adds Text-Based Analytics
Call Journeynow offers text analytics and real-time workflows as part of its VoiceAI portfolio.
ActiveCampaign Extends Slack Integration
Extended integration between Slack and ActiveCampaign streamlines marketing, sales, and service workflows.
Preact Launches Charity Hub
Preact Charity Hub is a CRM system for nonprofits and is built on the Microsoft Power Platform.
CRM Software Market to Top $100 Billion in 2028
Brandessence projects the CRM software industry to expand at a CAGR of 12.34 percent for the next six years.
Helpshift Launches Metashift, a Customer Support System for the Metaverse
Metashift enables companies to deliver immersive customer service and user support, get feedback, and provide blockchain verification with in-world support for mobile and virtual and augmented reality experiences. (Featured on SmartCustomerService.com.)