CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 06, 2022


Why Your Business Needs a CX Shakeup, Stat

Customer and company perceptions still don't match up.

The Fine Line of Artificial Intelligence in Customer Service

How to find the right balance of technology and human agents to provide quality customer service at a higher rate.

CRM Across the Wire

Sabio Group Unveils Sabio Console, an AI-Powered Customer Experience Platform

Sabio Console integrates customer contact channels with conversational AI.

Validity Introduces DemandTools Elements

Validity's DemandTools Elements provides deduping capabilities for CRM records in Salesforce.

Call Journey Adds Text-Based Analytics

Call Journeynow offers text analytics and real-time workflows as part of its VoiceAI portfolio.

ActiveCampaign Extends Slack Integration

Extended integration between Slack and ActiveCampaign streamlines marketing, sales, and service workflows.

Preact Launches Charity Hub

Preact Charity Hub is a CRM system for nonprofits and is built on the Microsoft Power Platform.

CRM Software Market to Top $100 Billion in 2028

Brandessence projects the CRM software industry to expand at a CAGR of 12.34 percent for the next six years.

Helpshift Launches Metashift, a Customer Support System for the Metaverse

Metashift enables companies to deliver immersive customer service and user support, get feedback, and provide blockchain verification with in-world support for mobile and virtual and augmented reality experiences. (Featured on