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March 28, 2022
CRM Featured Articles
Three Immediate Actions for CSOs in Response to Russia's Invasion of Ukraine
Gartner says B2B sales leaders should be prepared to acknowledge and communicate the impacts of the war and pivot commercial strategy.
4 Ways Chatbots Can Enhance Customer Experience
Chatbots can improve customer service while managing operating costs. (Featured on SmartCustomerService.com.)
The Metaverse Won’t Be as Forgiving as Web 2.0
Customer experience leaders need to figure out their place in the metaverse economy.
CRM Across the Wire
VHT Renames Survey Dynamix as Mindful Feedback
VHT has rebranded Survey Dynamix to bring it in line with the rest of its Mindful portfolio.
VNTANA Enables 3D Ads on Facebook and Instagram
New Meta technology platform integration helps companies create interactive 3D product models in Facebook and Instatgram feeds.
Medallia Launches Guidewire App
Medallia's Guidewire accelerators helps insurers collect and act on feedback from policyholders.
Emplifi Launches ShopStream, Bringing Interactive Live Streaming to Commerce
With Emplifi ShopStream, companies can broadcast to unlimited audiences while drawing in shoppers for one-on-one guidance from in-store experts.
Neustar and Permutive Partner on Cohort-Based Advertising
Neustar's partnership with Permutive unlocks targeting across publisher inventory without third-party cookies and device IDs.
Talkdesk Launches Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App
Talkdesk has expanded its Talkdesk On The Go suite with mobile apps for collaboration and scheduling. (Featured on SmartCustomerService.com.)
Intercom Adds to Engagement OS
Intercom has added Surveys and Switch to its Engagement OS. (Featured on SmartCustomerService.com.)