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March 28, 2022

CRM Featured Articles

Three Immediate Actions for CSOs in Response to Russia's Invasion of Ukraine

Gartner says B2B sales leaders should be prepared to acknowledge and communicate the impacts of the war and pivot commercial strategy.


4 Ways Chatbots Can Enhance Customer Experience

Chatbots can improve customer service while managing operating costs. (Featured on


The Metaverse Won’t Be as Forgiving as Web 2.0

Customer experience leaders need to figure out their place in the metaverse economy.

CRM Across the Wire

VHT Renames Survey Dynamix as Mindful Feedback

VHT has rebranded Survey Dynamix to bring it in line with the rest of its Mindful portfolio.

VNTANA Enables 3D Ads on Facebook and Instagram

New Meta technology platform integration helps companies create interactive 3D product models in Facebook and Instatgram feeds.

Medallia Launches Guidewire App

Medallia's Guidewire accelerators helps insurers collect and act on feedback from policyholders.

Emplifi Launches ShopStream, Bringing Interactive Live Streaming to Commerce

With Emplifi ShopStream, companies can broadcast to unlimited audiences while drawing in shoppers for one-on-one guidance from in-store experts.

Neustar and Permutive Partner on Cohort-Based Advertising

Neustar's partnership with Permutive unlocks targeting across publisher inventory without third-party cookies and device IDs.

Talkdesk Launches Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App

Talkdesk has expanded its Talkdesk On The Go suite with mobile apps for collaboration and scheduling. (Featured on

Intercom Adds to Engagement OS

Intercom has added Surveys and Switch to its Engagement OS. (Featured on