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March 23, 2022
CRM Featured Articles
Google Revamps Analytics to End IP Address Logging
Google is sunsetting its Universal Analytics product in favor of Google Analytics 4, which will not store site visitor IP addresses.
Solving the Contact Center Knowledge Crisis from the Great Retignation
As boomers retire, their contact center employers will need to figure out new ways to share the knowledge they acquired over their careers. (Featured on SmartCustomerService.com.)
Kari Gran Sees the Beauty of StoryTap
The skincare products supplier taps into video to increase customer engagement.
CRM Across the Wire
Dialpad Adds Digital Channels and Virtual Agents to AI Contact Center
Dialpad's conversational AI dynamically learns and applies customer intent across all modes of customer communication.
Pega Launches Infinity Version 8.7
Pega adds AI, automation, and workflow enhancements in Infinity 8.7.
Vonage Adds Video to Jumper Conversational Commerce Offering
Vonage's Jumper enhancements allow companies to initiate video conversations between customers and in-store or contact center employees.
Bandwidth Integrates with Pindrop
Pindrop-Bandwidth Integration provides voice authentication for contact centers moving to the cloud. (Featured on SmartCustomerService.com.)
Google Launches Cloud Contact Center AI Platform
Google's latest addition to Contact Center AI reimagines the customer experience through full end-to-end platform expansion. (Featured on SmartCustomerService.com.)
Infobip Integrates SMS and WhatsApp Notifications into Adobe Commerce
Infobip's CPaaS extension now includes popular communications channels.