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March 07, 2022
CRM Featured Articles
CDPs to Grow 35 Percent Over the Next 5 Years
MarketsandMarkets expects the worldwide customer data platforms market to reach $15.3 billion by 2026.
Emplifi Comes to Ukraine's Aid
NGOs providing aid to Ukraine will be eligible for free access to Emplifi's Social Marketing Cloud.
Aligning with Your Customers' Preferred Channels
Tips to help you determine which channels your customers want to use for service requests. (Featured on SmartCustomerService.com.)
4 Best Practices for Knowing Your Customers as Well as They Know You
A decade of investment in customer engagement solutions has not paid off for most businesses. In fact, things have gone backwards. Here's why and how to fix it.
CRM Across the Wire
Jivox Launches Personalized Commerce Marketing Upgrade
New capabilities in Jivox's Personalized Commerce Marketing combine dynamic product ads, headless commerce-enabled Shoppable ads, bestseller recommendations, feed-based decisioning, real-time analytics, and privacy-first attribution across optimized customer journeys
WeVideo Adds Facebook and Instagram Business Integrations
WeVideo's new support for Meta Business Suite for Facebook and Instagram speeds content creation and delivery.
NICE Launches CXone Spring 22 Release
The latest version of NICE's CXone cloud contact center suite features expanded self-service capabilities and bot integrations. (Featured on SmartCustomerService.com.)
Uniphore Adds U-Assist In-Call to Its Conversational Automation Platform
U-Assist In-Call delivers real-time agent guidance with integrated RPA. (Featured on SpeechTechMag.com.)
Marchex Launches Conversation DNA
Marchex Conversation DNA delivers AI-based signals through every Marchex conversation intelligence product. (Featured on SmartCustomerService.com.)
Calendly Launches Scheduling Extensions for LinkedIn
Calendly's new browser extensions allow for meeting scheduling directly within LinkedIn's professional network.
Epicor Acquires Grow
Epicor's Grow acquisition expands its business intelligence capabilities.