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January 24, 2022
CRM Featured Articles
Marketing Spend Expected to Rebound in 2022
Winterberry Group saw marketing and advertising spend grow 21.6 percent in 2021 and expects further gains in 2022.
How Customer Data Helps Improve Customer Service
The old model of customer service was very scripted and linear, but new contact center tools can personalize service and greatly improve the customer experience. (Featured on SmartCustomerService.com.)
What’s in Store for CRM in 2022?
CRM industry insiders share their thoughts about what lies ahead in the new year.
CRM Across the Wire
Cyara Launches Toll-Free Fast Check
Cyara's Toll-Free Fast Check assures reliability of toll-free numbers and related systems. (Featured on SmartCustomerService.com.)
LiveVox Enhances Knowledge Center
LiveVox Knowledge Center now offers self-service and collaboration for customer service teams and customers. (Featured on SmartCustomerService.com.)
UJET Launches Solutions for SMBs
UJET now offers smaller firms online purchasing, pay-as-you-go pricing, and bring-your-own carrier options. (Featured on SmartCustomerService.com.)
Idomoo Launches Idomoo Personalized Videos for Salesforce
Idomoo Personalized Videos for Salesforce lets companies integrate videos into their Salesforce workflows.
TapResearch Launches Player Insights
Player Insights provides mobile game developers a real-time feedback loop.
ON24 Launches Go Live for Live-Streamed Digital Events
ON24 Go Live helps marketers stream and manage live video events.
UserTesting Adds Templates to Human Insight Platform
UserTesting has added capabilities for testing Facebook Metaverse and virtual reality experiences.