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January 19, 2022
CRM Featured Articles
The Top 10 CRM News Stories of 2021
COVID-19 was the dominant newsmaker of 2021, but it didn't stop the CRM industry from capturing a few headlines of its own.
4 Ways to Enhance Wellness in Call Centers
As COVID-19 hangs on, a renewed focus on employee well-being is key to creating a happy, healthy, and productive workplace, starting with the layout and design of the office. (Featured on SmartCustomerService.com.)
Client Relationships Are Multifaceted
Companies need to address both the basic problems and the underlying ones.
CRM Across the Wire
NICE Launches NEVA for Collection Adherence
NEVA's AI models identify potential violations in real time, guide agents, and present them with data conducive to compliance.
Nuance Expands Genesys Partnership
Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX.
Adobe Adds to Experience Cloud
New Adobe Experience Cloud offerings to help retailers deliver personalized experiences that transition between online and in-store.
NMI Acquires IRIS CRM
NMI acquires IRIS CRM, expanding deeper in the commerce value chain.
Alida Partners with Rybbon
Alida's partnership with Rybbon incorporates a rewards program to encourage participation in VoC and VoE programs.
Piano Partners with Snowflake
Piano's partnership with Snowflake enables advanced customer behavior analytics and personalization at scale.
ServiceNow Launches Impact
ServiceNow Impact is designed to help companies accelerate their returns on large-scale tech investments.