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January 19, 2022

CRM Featured Articles

The Top 10 CRM News Stories of 2021

COVID-19 was the dominant newsmaker of 2021, but it didn't stop the CRM industry from capturing a few headlines of its own.

Viewpoints

4 Ways to Enhance Wellness in Call Centers

As COVID-19 hangs on, a renewed focus on employee well-being is key to creating a happy, healthy, and productive workplace, starting with the layout and design of the office. (Featured on SmartCustomerService.com.)

Insight

Client Relationships Are Multifaceted

Companies need to address both the basic problems and the underlying ones.

CRM Across the Wire

NICE Launches NEVA for Collection Adherence

NEVA's AI models identify potential violations in real time, guide agents, and present them with data conducive to compliance.

Nuance Expands Genesys Partnership

Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX.

Adobe Adds to Experience Cloud

New Adobe Experience Cloud offerings to help retailers deliver personalized experiences that transition between online and in-store. 

NMI Acquires IRIS CRM

NMI acquires IRIS CRM, expanding deeper in the commerce value chain.

Alida Partners with Rybbon

Alida's partnership with Rybbon incorporates a rewards program to encourage participation in VoC and VoE programs.

Piano Partners with Snowflake

Piano's partnership with Snowflake enables advanced customer behavior analytics and personalization at scale.

ServiceNow Launches Impact

ServiceNow Impact is designed to help companies accelerate their returns on large-scale tech investments.